Privacy Policy

SpaGo MedSpa (“SpaGo,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and retain information through spagoerie.com, our online inquiries, and related communications. It also explains your choices and how to contact us.

Information we collect

Information you provide. We collect information you choose to submit, such as your name, telephone number, email address, appointment preferences, and the contents of your messages. When you book, purchase products or gift cards, or enroll in a package or membership through a linked service, that service may collect additional account, transaction, payment, or intake information.

Information collected automatically. Our website and its service providers may collect IP addresses, browser and device information, referring pages, pages viewed, approximate location inferred from an IP address, and dates and times of visits. Cookies, tags, and similar technologies may collect information about website use and interactions with advertisements. The information collected depends on the tools enabled and your privacy settings.

Information from other services. We may receive information you authorize a booking platform or other service to share with us, as well as information submitted through advertising or social platforms where the feature is permitted.

How we use information

We use information to:

• Respond to inquiries and help arrange appointments.
• Provide requested services, purchases, and customer support.
• Send appointment-related and administrative communications.
• Send marketing communications when permitted and with consent where required.
• Operate, maintain, secure, and improve our website and services.
• Understand website use and measure advertising effectiveness, subject to applicable privacy requirements.
• Maintain required records, comply with legal obligations, and protect against fraud or misuse.

Submitting a general inquiry does not confirm an appointment or establish a physician-patient relationship. Separate confirmation, clinical evaluation, and treatment consent may be required.

Medical information and patient privacy

Please do not submit diagnoses, medication lists, treatment records, photographs of medical concerns, insurance details, or other sensitive health information through general website forms or advertising forms. Contact our office for an appropriate method of sharing medical information. General email and ordinary text messages may not be secure.

This website policy does not replace any Notice of Privacy Practices that applies to protected health information under HIPAA. Where HIPAA or another health privacy law applies, the use and disclosure of covered information are governed by that law and the applicable patient notice. Contact us to request the patient privacy information applicable to your care.

How information may be shared

We may disclose information to providers that help us operate our business, such as website hosting, booking, payment processing, communications, technical support, analytics, and advertising measurement providers. Their access and use depend on their role, our arrangements with them, and applicable law. Some linked providers also process information under their own privacy policies.

We may disclose information when required by law, in response to valid legal process, to protect rights and safety, or in connection with a business transaction such as a merger or transfer, subject to applicable privacy obligations. We may also share information at your direction or with your authorization.

Before publication: Confirm the actual advertising disclosures and whether any qualify as a “sale,” “sharing,” or targeted advertising under applicable state law. Insert the corresponding disclosure and opt-out process if required. Do not publish a blanket “we never sell or share information” statement without verifying tracking and vendor practices.

Cookies, analytics, and advertising

Cookies and similar technologies may support website functionality, traffic analysis, and advertising measurement. Our website may use Google services, including Google Analytics and Google Ads measurement. Google explains its processing at https://business.safety.google/privacy/ and https://policies.google.com/privacy.

You can manage cookies through your browser settings. Blocking cookies may affect some website features. Where a cookie preference tool is offered, you can also use it to manage available choices. Google advertising preferences are available at https://myadcenter.google.com/.

Browser controls do not necessarily stop every form of data collection. Requests concerning legally applicable advertising opt-outs may be made through the contact information below.

Before publication: Verify all active tags, pixels, embedded tools, consent settings, opt-out signals, and vendor names. Describe actual practices, including any Meta or other advertising tools. Do not send health information, form contents, or identifiable appointment details to advertising tools without the necessary legal basis and compliant configuration. A privacy-policy disclosure alone does not authorize such disclosures.

Calls, texts, and email

When you request contact, we may respond using the information you provide. Appointment or service communications are separate from promotional subscriptions. Where required, we obtain separate consent for marketing calls or texts; submitting an inquiry or reading this policy is not by itself consent to automated marketing.

For promotional email, use the unsubscribe link when provided or contact us. For text programs that support these commands, reply STOP to opt out or HELP for assistance. Message frequency varies, and message and data rates may apply. You may also call us to update your communication preferences. Opting out of marketing does not prevent necessary service or legally required communications.

Before publication: Confirm the actual texting platform, supported commands, consent language, and sharing practices. Add the provider-required mobile data and opt-in consent disclosure only after verifying it accurately describes SpaGo’s practices. Call recording, if used, requires its own accurate disclosure and consent process.

Booking, purchases, and third-party links

Our website links to Vagaro and may link to payment, financing, social media, or other services. Information you provide directly to those services is subject to their privacy notices as well as any applicable arrangements with SpaGo. Review their notices before submitting information. A link does not mean SpaGo controls that service’s privacy or security practices.

Retention and security

We retain information for the purposes described in this policy and as needed for legal, clinical, tax, accounting, dispute-resolution, and operational requirements. Retention depends on the information and applicable obligations; medical records may have different requirements from general inquiries.

We use safeguards intended to protect information. No website, communication method, or storage system can be guaranteed completely secure.

Before publication: Confirm that this security statement and the retention description match actual practices and documented procedures.

Your choices and requests

You may contact us to request access to, correction of, or deletion of information, or to update communication preferences. Depending on applicable law, you may have additional rights, including rights concerning certain advertising uses or appeals of decisions about privacy requests. We will evaluate requests under applicable law and may need to verify identity. Some information must be retained or cannot be disclosed or deleted because of legal obligations or other permitted exceptions. Medical-record requests follow the process applicable to those records.

Children’s privacy

Our general website is intended for adults and is not directed to children under 13. If you believe a child under 13 has provided personal information through this website, contact us so we can evaluate and address the submission. This does not describe eligibility for clinical services, which is assessed separately with appropriate parental or guardian involvement where required.

Policy updates

We may update this policy to reflect changes in our practices or legal obligations. The effective date above identifies the current version. We will provide additional notice or obtain consent when required by law. An update does not by itself authorize a materially different use of previously collected information.

Contact us

SpaGo MedSpa — Privacy Requests
3359 W 38th St
Erie, PA 16506
Telephone: 814-860-4995
Website: https://spagoerie.com

Please call or write to us with privacy questions or requests. Do not include sensitive medical information in an ordinary website message.